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  Support

  Support

ParaFX.com is committed to providing rapid support for all your inquiries.  Support inquiries can be submitted via the form provided on this page, or by e-mailing us at:  support @ parafx.com

Our technical support is free of charge to our customers, and we will respond to any submitted inquiry within 24 hours of submission.  Our response times vary as we investigate your inquiry. Our current average response time is 28 minutes.

All support inquiries are responded to directly from system administrators to ensure the highest quality of responses and technical details from administrators of the system.
 


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  Submit Support Ticket Now
 

Our support submission form / ticket has been disabled for the foreseeable future to reduce abuse activity. We apologize for the inconvenience.

All support inquiries emailed to our support address automatically create a ticket just like the support form.  Simply email
support@parafx.com from any email address / service.

Support inquiries are reviewed promptly and will receive a response during normal office hours.
 

   

Our support department will provide assistance and reply to any inquiries.  You can email our support department from any valid email address.  You do not have to specifically email from an address associated with your hosting services.

Simply email:  support@parafx.com for assistance.

To help us with your support inquiry, please include some crucial info such as:

  • Your Name
  • Email address to contact you at / reply to (default is to reply to email)
  • Your Domain name / website address
  • Details about your issue or question (Please feel free to provide as much info as you can so that we can best assist you)

In some cases a client may employ a third party web developer or tech.   With client permission, we are happy to provide assistance to their web developer or tech.  Our support may request verification or confirmation from the service owner before disclosing service information.
 

 
 

 

 
 

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